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Shipping & Returns 

Shipping Policy

Thank you for choosing our products! Here is some important information regarding our shipping policy:

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As our prints are custom made, please allow a processing time of 10 days for your order to be prepared and shipped. We take great care to ensure that each print meets the highest quality standards before it is sent out to you.

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Rolled Prints

  • We offer a flat rate of $10 postage per order. This means that regardless of the size or quantity of rolled prints, you will only be charged a single shipping fee of $10.

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Original Artworks

  • If you have ordered an original piece of artwork, please be aware that special handling and packaging may be required. Additional postage fees may apply for shipping originals. We will contact you directly to discuss the shipping arrangements and any associated costs.

  • We work diligently to ensure that your order is shipped in a timely manner and arrives safely at your doorstep. However, please note that unforeseen circumstances such as weather conditions or shipping carrier delays may occasionally cause slight delays in delivery. Rest assured, we will do our best to keep you informed and minimize any inconvenience caused.

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If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you!

Return & Exchange Policy

Thank you for your purchase! We want to ensure your satisfaction with our products. Please read our refund policy below:

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  • All paper and canvas prints are custom made and cannot be refunded or exchanged. We take pride in creating unique and personalized prints just for you.

  • In the unfortunate event that your print or frame has been damaged during transit, we kindly ask for evidence of the damage in the form of a photo. This must be provided within 7 days of receiving your order. We will then evaluate the damage and provide a suitable solution to rectify the issue.

  • We understand that sometimes opinions or preferences may change. However, please note that refunds are not given for a change of mind. We encourage you to carefully consider your purchase before placing an order.

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© 2023 The Salt Project by Jane Dowie

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